Privacy Policy

1. Introduction

The Egg Nest ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when interacting with our business. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and South African consumer protection laws.

2. Information We Collect

We collect personal information in the following ways:

• Contact Forms: When you submit a contact form on our website, we collect your name, email address, phone number, and message content.
• Communication: When you contact us via WhatsApp, email, or phone, we collect information from that communication.
• Website Usage: We collect technical information about how you interact with our website, including IP addresses, browser type, pages visited, and time spent on pages through standard web analytics.
• Cookies: We use cookies to enhance your browsing experience and track website performance.

3. Purpose of Collection

We collect and process your personal information for the following purposes:

• To respond to your inquiries and provide customer support
• To improve our website and services
• To send promotional information (only with your consent)
• To comply with legal and regulatory obligations
• To prevent fraud and enhance security

4. Legal Basis for Processing

In accordance with POPIA, we process personal information based on one or more of the following lawful bases:

• Consent: Where we have obtained your explicit consent
• Contractual Performance: Where processing is necessary to provide services you have requested
• Legal Obligation: Where we are required to process data by law
• Legitimate Interests: Where processing is necessary for our legitimate business interests

5. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties without your consent, except:

• With service providers who assist us in operating our website (under data processing agreements)
• Where required by law or to comply with legal processes
• To protect our rights, privacy, safety, or property

6. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

In accordance with POPIA, you have the right to:

• Access your personal information
• Correct or update inaccurate information
• Request deletion of your information
• Object to the processing of your information
• Request restriction of processing
• Lodge a complaint with the Information Regulator

To exercise these rights, please contact us at info@eggnest.co.za.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. Your continued use of our website following such changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us:

13. Information Regulator Complaint

If you believe we have violated your rights under POPIA, you may lodge a complaint with the Information Regulator: